Decstor Shipping Policy
At Decstor, we strive to deliver your purchases in a timely and efficient manner. Please review our shipping policy below for detailed information on how we handle your orders.
Shipping & Delivery:
- Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- Shipping Time: Once your order is processed, it will be shipped to you based on the selected shipping method at checkout. Standard shipping typically takes 5-7 business days, while express options may be available for faster delivery.
Shipping Charges:
- Standard Shipping: Free shipping on orders over ₹500. For orders under ₹500, a flat shipping fee of ₹50 will apply.
- Express Shipping: ₹150 for all orders.
- Shipping costs will be calculated at checkout based on the shipping method chosen and the destination.
Tracking Your Order:
Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track your package on the carrier’s website.
International Shipping:
At this time, Decstor only ships within India. We are working on expanding our shipping options to serve our international customers better.
Customs & Duties:
For orders shipping outside of India, please note that you may be responsible for additional customs fees, duties, or taxes imposed by your local government. Decstor is not responsible for these charges.
Shipping Restrictions:
Please note that we do not ship to P.O. boxes or APO/FPO addresses. Additionally, certain items may have shipping restrictions due to size, weight, or destination.
Lost or Damaged Items:
If your package is lost in transit or arrives damaged, please contact our customer service team at info@decstor.in or call us at 73096-75096 as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your order.
Contact Us:
For any questions or concerns regarding your order, please contact our customer service team:
- Email: info@decstor.in
- Phone: 73096-75096
Thank you for shopping with Decstor!